KUALA LUMPUR: Bank Rakyat has assured customers that their personal data, banking information and savings remain secure despite an ongoing disruption affecting access to its corporate website.
The bank said the disruption was confined to its corporate website and was caused by a technical issue involving a third-party service provider.
Bank Rakyat said that its banking systems and operations remained unaffected.
“We wish to assure customers that Bank Rakyat’s banking systems and operations continue to function as usual, while customers’ personal data, banking information and savings remain safe and unaffected,” it said in a statement.
The bank said efforts were under way to restore access to its corporate website.
Customers can continue carrying out banking transactions through alternative channels, including the iRakyat website at https://irakyat.com.my, the iRakyat mobile application, BRICK, QR2E and i-bizRAKYAT.
Bank Rakyat apologised for the inconvenience and thanked customers for their patience.
“We apologise for the inconvenience and appreciate your patience. Further updates on the matter will be provided from time to time,” it said.
The bank reiterated that customer security and interests remained its priority.