TELEKOM Malaysia (TM) is expanding its capabilities in artificial intelligence (AI), cloud computing, cybersecurity and digital infrastructure as it seeks to translate its technological strengths into stronger business growth.
TM’s success in securing awards across four categories at the PIKOM Digital Excellence Awards 2026 reflects its ongoing transformation and growing focus on digital services.
A key part of this transformation has been the application of technology to improve its own operations.
At the core of TM’s strategy is a scalable, end-to-end digital ecosystem designed to reduce operational friction and accelerate growth for consumers and businesses.
TM has significantly transformed its Digital Business Support System, streamlining its product portfolio by more than 99 per cent and reducing launch times from months to just three weeks, while maintaining operational stability.
This agile foundation strengthens TM’s ability to respond to customer needs more quickly, introduce new services efficiently and deliver integrated Quad Play solutions spanning fixed voice and broadband, mobile and lifestyle services.
The same approach applies to AI
Rather than treating AI as a standalone technology trend, TM has focused on applications that improve customer experience, automate processes and support better decision-making.
Combined with its cloud, data and cybersecurity capabilities, this approach enables AI to be deployed within a secure and well-governed environment.
TM’s strength lies in its ability to integrate a broad range of capabilities, from connectivity and cloud computing to cybersecurity, AI and digital platforms.
These capabilities increasingly work together to address customer needs, while partnerships enable the group to draw on additional expertise and solutions where they add value.
This reflects TM’s ambition to evolve from a traditional connectivity provider into an orchestrator of a broader digital ecosystem.
Sustainability is also becoming an integral part of this transformation
In 2025, TM’s data centre ecosystem avoided more than 190,000MWh of energy consumption and over 149,000 tonnes of carbon dioxide equivalent (tCO2e) in annual emissions through load optimisation and resource sharing.
The group is also applying technology to initiatives such as smart urban forestry and helping micro, small and medium enterprises (MSMEs) adopt practical digital tools.
As Malaysia strengthens its position as a regional digital hub, the challenge is increasingly about translating infrastructure investment into stronger local businesses, deeper digital capabilities, a skilled workforce and long-term economic value.
For TM, the next phase of growth will depend on converting its infrastructure and technological capabilities into greater commercial value, while helping Malaysian businesses and the country capture more opportunities from the digital economy.